At RetailOnline.in, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward return, refund, and exchange policy to address your concerns.
1. Eligibility for Return/Exchange
- Time Frame: Items must be returned or exchanged within 5 days from the date of delivery.
- Condition: Products must be returned in their original condition, unused, unwashed, and with all tags intact.
- Packaging: Ensure the item is returned in the original packaging to prevent any damage during transit.
2. Process for Return/Exchange
- Initiate Return/Exchange: To initiate a return or exchange, please contact our customer service team at support@retailonline.in or contact us at our WhatsApp Customer Care +919996489265 with your order number and reason for return/exchange.
- Shipping the Product: Customers are responsible for shipping the product back to our address. Please send the item to: Plot No. 210, New HSIIDC, Hisar Road, Rohtak, Haryana- 124001, India
- Proof of Shipment: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3. Refund Process
- Inspection and Approval: Once we receive your returned item, we will inspect it to ensure it meets our return conditions. This process typically takes 1-2 business days.
- Initiation of Refund: Upon approval, we will initiate a refund to your original method of payment within 48 hours. The credit will be applied within a few business days, depending on your card issuer’s policies.
4. Exchange Process
- Inspection and Approval: Similar to the refund process, we will inspect the returned item to ensure it meets our exchange conditions.
- Processing the Exchange: Once approved, we will process the exchange and ship the replacement item to you. You will receive a confirmation email with tracking details once the new item has been dispatched.
5. Non-Returnable Items
Certain items are non-returnable due to hygiene reasons or other factors. These include:
- Perishable goods (e.g., food, flowers)
- Intimate apparel
- Custom or personalized items
6. Additional Information
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@retailonline.in. We will arrange for a replacement or refund, including return shipping costs.
- Contact Us: For any questions or concerns regarding your return, refund, or exchange, please reach out to our customer service team at support@retailonline.in or contact us at our WhatsApp Customer Care +919996489265
We appreciate your business and strive to provide you with the best shopping experience. Thank you for choosing RetailOnline.in!
